Shipping Policy
SHIPPING & HANDLING:
We do charge a small handling fee with each order. This helps to pay for all the packaging supplies needed to get your order to you safely. As we are a small business, we cannot provide Amazon-style shipping prices and time frames. We do our best to figure shipping costs appropriately. We will refund excess shipping charges by our discretion. We appreciate your understanding.
US CUSTOMER SHIPPING INFORMATION:
Currently, our shipping costs are determined by the size of the order. This helps us to determine shipping by way of which boxes that we are most accustomed. Packages with a value of 100.01 and up will require additional insurance.
USPS Priority Mail is a very reliable service. However, there are times packages can be misdelivered or go missing due to package theft.
BE AWARE OF YOUR LOCATION!
If the tracking shows your package was delivered and you claim you did not receive your package, we cannot file a claim with the USPS. As a result, we will not be able to refund or replace your purchase. If you have any concerns whatsoever, please contact me and we will require a signature delivery for your order, no matter the amount of the order. This may require an additional payment.
INTERNATIONAL CUSTOMER SHIPPING INFORMATION:
Due to personal care product labeling requirements in other countries, we currently do not ship internationally.
**Please understand that we are a very small business and cannot be responsible for packages that are shown delivered but go missing. The above information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Once the packages leaves our hands and goes into the care of USPS that is now their property. Production at our level is very costly and the time and effort we put into the business are also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.